Terms And Conditions

Introduction
Welcome to the Soulflower.in (“Website” or “Soulflower”) service provided by Soulflower. This website is owned and operated by PT Invent India Pvt. Ltd. (‘PT’ 'we' or 'us' or 'SF'). In using the Soulflower service of PT Invent India Pvt. Ltd., you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info@soulflower.in
These Terms and Conditions document constitutes an electronic record as defined under the Information Technology Act, 2000, along with the applicable rules and the amended provisions pertaining to electronic records in various statutes as revised according to the Indian Laws. This electronic record is generated by a computer system and does not necessitate any physical or digital signatures.
This document is published by the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy for access or usage of domain name Soulflower or its affiliates.
We reserve the right and you give the consent to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Soulflower. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Soulflower. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content and invitation to offer
Soulflower has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT/GST. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Soulflower disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Soulflower shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
All products/services and information displayed on Soulflower.in (“Website” or “Soulflower”) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Soulflower reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Soulflower and the balance would continue to be on offer to Soulflower and Soulflower reserves the right to accept or reject such balance order. No act or omission of Soulflower prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Eligibility to Use
Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use / purchase / contract from / with this website. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Soulflower reserves the right to terminate your membership and refuse to provide you with access to the website if Soulflower discovers that you are under the age of 18 years. The website is not available to persons whose membership has been suspended or terminated by Soulflower for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. Soulflower makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Soulflower will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to affect such a sale without dual taxation, if Soulflower receives an order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Soulflower retains the right to accept or reject the order.
Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Soulflower will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Soulflower you agree to be bound by the Terms and Conditions.

Account and Registration Obligations
Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Soulflower shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Soulflower has reason to believe that there is likely to be a breach of security or misuse of the Soulflower Website, we may require you to change your password or we may suspend your account without any liability to Soulflower.
Soulflower does not want to receive confidential, proprietary or trade secret information through its Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to Soulflower will be deemed non-confidential. By submitting any such information, you are granting Soulflower an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

You also agree and confirm
• To provide true, accurate, current, and complete information about yourself as prompted by Soulflower registration form or guest details form (such information being the “Registration Data”).
• To maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Soulflower has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Soulflower has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
• That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Soulflower for redelivery shall be claimed from you and you shall pay such cost.
• That you will use the services provided by Soulflower, its affiliates, consultants, and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.
• You will provide authentic and true information in all instances where such information is requested of you. Soulflower reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Soulflower has the right in its sole discretion to reject the registration and debar you from using the Services of Soulflower and or other affiliated websites without prior intimation whatsoever.
• That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website
• That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
• That before placing an order you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
• You consent to receive communications from us through automated calls, voice calls, text messages, WhatsApp messages, e-mails, notifications etc.

Usage Restrictions
You agree not to use the Website for the following:
i. To harass, abuse, or threaten others or otherwise violate any person’s legal rights.
ii. To violate any intellectual property rights of Soulflower or any third party;
iii. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
iv. To perpetrate any fraud.
v. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
vi. To publish or distribute any obscene or defamatory material.
vii. To publish or distribute any material that incites violence, hate or discrimination towards any group.
viii. To unlawfully gather information about others.
You are prohibited from using the website or its content:
a. For any unlawful purpose.
b. To solicit other, perform or participate in any unlawful acts;
c. To infringe on any third party’s intellectual property or proprietary rights, or rights of publicity or privacy, whether knowingly or unknowingly;
d. To violate any local, federal, or international law, statue, ordinance, or regulation;
e. To harass, abuse, insult, harm, defame, slander, disparage, intimate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nation origin, or disability;
f. To submit false or misleading. Information or any content which is defamatory, libelous, threatening, unlawful, harassing, indecent, abusive, obscene, or lewd and lascivious or pornographic, or exploits minor in any way or assists in human trafficking or content that would violate rights of publicity and/or human trafficking or content that would violate rights of publicity and/or privacy that would violate any law;
g. To upload or transmit viruses or any other type of malicious code that will or maybe used in any way that
h. To collect or track the personal information of others;
i. to damage, disable, overburden, or impair the website or any other party's use of the Website;
j. to spam, phish, pharm, pretext, spider, crawl, or scrape;
k. for any obscene or immoral purpose; or
l. to personally threaten or has the effect of personally threatening other Users
m. Copying of Content and using it for any purpose.
n. The Website and the products sold is only for personal use. The same products given on the Website should not be used for Commercial Purpose, reselling and/or using for any business purpose or for any other purpose except for personal gifting.

Membership Program and its members
Members of Loyalty Program of Soulflower can accrue reward points for purchases made at Soulflower within the Terms of Use defined by Program. Soulflower has a detailed account linking process to enable customers to redeem their reward points online. The Customer has to register on the Website to earn and redeem the Loyalty Points.
Soulflower offers its customers a rewarding experience through cashback in the form of Loyalty Points for eligible purchases made exclusively on its website. These Loyalty Points are a way to appreciate customer loyalty, adding value to every qualifying transaction. To redeem these Loyalty Points, customers must first register on the Website as it is a prerequisite for eligibility. The Loyalty Points earned are specific to the account holder, non-transferable, and intended solely for use by the individual associated with the account.
The issuance of Loyalty Points follows a structured process to ensure fairness and accuracy. Points are credited to the customer's wallet 30 days after the order has been successfully delivered. This grace period accounts for any potential returns or refunds. In the event of a return or refund initiated during this 30-day window, no cashback in the form of Loyalty Points will be credited. This measure ensures that the points reflect only completed and confirmed purchases.
Customers can redeem a maximum of 100 Loyalty Points per individual order, making it easier to save while shopping online. However, these points are exclusively applicable to purchases made on Soulflower and cannot be exchanged for cash or transferred to another account, maintaining their integrity as a reward system. The Loyalty Points come with a validity period of three months from the date of issuance. Any unused points will automatically expire at the end of this period, encouraging customers to utilize their rewards promptly.
The cashback policy, including the issuance and redemption of Loyalty Points, is at the sole discretion of Soulflower and may vary depending on ongoing promotions, specific product categories, or other terms and conditions communicated at the time of purchase. Customers are encouraged to stay updated with the terms as Soulflower reserves the right to amend, modify, or terminate this Loyalty Points program at any time without prior notice. This flexibility allows Soulflower to remain adaptable to evolving customer needs and promotional strategies. This reflects Soulflower's commitment to customer satisfaction while ensuring a fair and transparent reward mechanism.
For online point redemptions, Soulflower reserves the right to obtain collateral authorization on members credit / debit card for the full value of the order, even if the member is redeeming sufficient points to meet the order value. Such authorization will be subsequently reversed upon successful capture of the reward points from the members Account.
By choosing to link your Membership with your Soulflower account and redeem your reward points online you agree that your credit/debit card will be authorized for the full value of your order, even if you have chosen to pay partly or fully by Reward Points redemption. If at the time of shipping your order, the reward point balance which you have chosen to redeem is available, then only the excess amount, if any, shall be charged to your credit/debit card.
However, if the reward point balance is insufficient at the time of shipping your order, your credit / debit card shall be charged for the shortfall in reward point balance.

Quantity Restrictions
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Soulflower also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Pricing Information
While We strive to provide accurate product and pricing information, pricing or typographical errors may occur. Soulflower cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Soulflower shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Soulflower may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Soulflower will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Soulflower accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Soulflower dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.
We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by Soulflower
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account within 15 days or next billing cycle of your credit card.
We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfil, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If, however, the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Soulflower reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.

Financial Details
You agree, understand, and confirm that the credit / debit card details or other financial details provided by you for availing of services at Soulflower will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by Soulflower. We will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy.

Fraudulent /Declined Transactions
Soulflower and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. Soulflower and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications
When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Communications
You consent to receive communications from us through automated calls, voice calls, text messages, WhatsApp messages, e-mails, notifications etc.

Allergies and Product Safety
We recommend you to consult medical professionals for any allergic and/or health concerns. We recommend you to read the label carefully before usage and do a patch test for every product of every product being used on your skin We ensure and adhere to all FDA compliances and guidelines in India.

Colours
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. As our Products are Handmade and Natural colour varies.

Weight
Weight of products written on the website is approximate as its handmade and may vary, it is just for customer reference.

Ingredient Information
The ingredients displayed on the Website are provided for informational purposes only. While Soulflower strives to ensure accuracy, there may be instances where the ingredient information contains errors or discrepancies. Soulflower shall not be held liable for any inaccuracies or omissions in the ingredient details provided on the website. For verification, you can call email at info@Soulflower.in

Revocation Of Schemes, Offers, And Programs
Any schemes, offers, or programs provided by the Company are subject to the applicable terms and conditions, and the Company reserves the right to revoke or modify them at any time, without prior notice.

Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to Soulflower on or by the Website or otherwise disclosed, submitted, or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain Soulflower property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Soulflower of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Soulflower owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Soulflower will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Soulflower is and shall be under no obligation
• to maintain any Comments in confidence
• to pay you any compensation for any Comments; or
• to respond to any Comments.
You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.
Soulflower does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the website. You grant Soulflower the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Soulflower and its affiliates for all claims resulting from any Comments you submit. Soulflower and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark
Soulflower and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Soulflower or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Soulflower. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Soulflower. You may not modify, distribute or re-post anything on this website for any purpose.
Soulflower names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Soulflower. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo, or mark in any manner.
References on this Website to any names, marks, products, or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply Soulflower endorsement, sponsorship, or recommendation of the third party, information, product, or service.
Soulflower is not responsible for the content of any third-party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third-party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Soulflower or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled, or licensed by Soulflower ,one of its affiliates or by third parties who have licensed their materials to Soulflower and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Soulflower and is also protected by Indian and international copyright laws.

Objectionable Material
You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Soulflower and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity
You agree to defend, indemnify and hold harmless Soulflower, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Soulflower or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination
This User Agreement is effective unless and until terminated by either you or Soulflower. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this website, provided that you discontinue any further use of this Website.
Soulflower may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to Soulflower. Upon any termination of the User Agreement by either you or Soulflower, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Soulflower right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Third-Party Links & Content
Soulflower may occasionally post links to third-party websites or other services. You agree that Soulflower is not responsible or liable for any loss or damage caused as a result of Your use of any third-party services linked to or from our website.

Limitation of Liability and Disclaimers
The Website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website.
The Website provides content from other Internet websites or resources and while Soulflower tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Soulflower will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.
To the fullest extent permitted under applicable law, Soulflower or its suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Website, its services, or this User Agreement.
Without prejudice to the generality of the section above, the total liability of Soulflower to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you.
Soulflower, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, Soulflower assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

Limitation OF Liability For Purchases From Unauthorized Platforms
The Company shall not be liable for any issues, arising from the purchase of its products through platforms other than the Company's official website. Any such purchase is made at the purchaser's own risk, and the Company disclaims all responsibility for any consequences resulting from such transactions.

Service Interruptions
Soulflower may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that Soulflower shall have no liability for any damage or loss caused as a result of such downtime.

Assignment
You acknowledge and agree that You may not assign, transfer, or delegate Your rights, duties, or obligations under these Terms, in whole or in part, to any third party without the prior written consent of Soulflower. Any attempt to assign, transfer, or delegate in violation of this clause shall be null and void. Soulflower, however, reserves the right to freely assign, transfer, or delegate its rights, obligations, or interests under these Terms to any third party, including but not limited to affiliates, successors, or assigns, without the need for your consent. Such assignment shall be effective immediately upon notice to you or as otherwise specified.

Force Majeure
Soulflower shall not be held liable for any failure or delay in the performance of its obligations under these Terms, including but not limited to the provision of access to Your Account, use of Soulflower or any associated Services, if such failure or delay is due to causes beyond its reasonable control. These causes include, but are not limited to, acts of God, natural disasters (such as fires, floods, earthquakes), war, terrorism, civil unrest, insurrection, strikes, labour disputes, pandemics, epidemics, regulatory or quarantine restrictions, governmental actions, or failures by third-party service providers (including hosting providers and internet service providers).
The Company shall not be held liable for any failure or delay in performance due to events beyond its reasonable control, including cyberattacks, data breaches, or any form of unauthorized access to systems, networks, or data.
The Company shall not be responsible for any damages, losses, or costs incurred as a result of such force majeure events. Soulflower will make reasonable efforts to mitigate the impact of such events and resume performance as soon as reasonably possible.

Language
All communications made or notices given pursuant to these Terms and Conditions shall be in the English language.

Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to this Agreement, or any breach, or invalidity thereof, shall first be referred to mediation at the Bombay Chamber of Commerce. The parties shall attempt to resolve the dispute amicably through mediation. If the dispute is not resolved from Mediation, the parties may proceed to arbitration. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof. The arbitration shall be presided over by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be at Mumbai, India. The language of the arbitration shall be English, and the award rendered by the arbitrator shall be final and binding on the parties.

Jurisdiction & Governing Law
Through use of the Soulflower , You agree that the laws of India shall govern any matter or dispute relating to or arising out of these Terms and Conditions, as well as any dispute of any kind that may arise between You and Soulflower, with the exception of its conflict of law provisions. In case any litigation specifically permitted under these Terms and Conditions is initiated, the Parties agree to submit to the jurisdiction of Mumbai court. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue.

No Waiver
In the event that Soulflower fails to enforce any provision of these Terms and Conditions, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of these Terms and Conditions will not constitute a waiver of any other part or sub-part.

Website Security
• You are prohibited from violating or attempting to violate the security of the Website, including, without limitation
• Accessing data not intended for you or logging onto a server or an account which you are not authorized to access
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
• Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing'
• Sending unsolicited email, including promotions and/or advertising of products or services; or
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
Violations of system or network security may result in civil or criminal liability. Soulflower will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Soulflower on this Website and other than generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).

Entire Agreement
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Soulflower with respect to the Soulflower’s websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Soulflower with respect to the Soulflower’s websites/services. Soulflower's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Headings For Convenience Only
Headings of parts and sub-parts under these Terms and Conditions are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms and Conditions.

No Agency, Partnership Or Joint Venture
No agency, partnership, or joint venture has been created between the Parties as a result of these Terms and Conditions. No Party has any authority to bind the other to third parties.

Representations and Warranties and Limitation of Liability
Soulflower spa products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Soulflower will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through Soulflower, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.
Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.
You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than (7) seven days after the cause of action relating to such claim or action arose.

Grievance Redressal Mechanism
For any grievances arising out of or related to the product or the Terms and Conditions, you may reach out to us via the details given below. Please note that grievance resolution may require a minimum time frame of 30 days. Soulflower is fully committed to ensuring consumer protection and addressing your concerns promptly.
As per the applicable laws, Soulflower has appointed a “Grievance Officer” to address your grievances. Here are the details for Grievance officer:
Mr. Malay Mridha
Phone: +91 8080356666
Email: info@soulflower.in